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Your pack shipment

Packages are generally dispatched within 5-7 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

 

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This shipping map illustrates the estimated number of transit days for items shipped FedEx Ground. Transit days do not include Saturdays, Sundays, or holidays. Transit times are not guaranteed with Ground shipping.

Shipping Map

 

How Will My Order Ship?

We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. You can also track your packages via My Account. To learn how, please see "Tracking Packages." Please note we cannot ship to P.O. Boxes or Military APOs.

We have three methods of shipment available: Small Parcel, Self Service Truck Delivery, and White Glove.

 

Small Parcel - We will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. (Items going to Canada will typically be delivered by Purolator.) Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse.

We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

 

Self Service Truck Delivery - A freight carrier delivers this item. We call this delivery 'Self Service' because you'll need to move the package into your residence yourself. Keep in mind that products that ship this method are either too large or heavy to ship with a small parcel carrier like UPS or FedEx, so you may require the assistance of a friend or family member at delivery. 

All of our Self Service Delivery providers do require a 2 to 4 hour window for delivery, which will be communicated either by phone or email. Most truck delivery companies offer appointment windows between 8:00 A.M. and 5:00 P.M., Monday through Friday

Liftgate Services - For $50, our delivery service partners will use a machine called a liftgate to bring the items to the ground for you. This $50 fee will include all the items in your cart.

Delivery Notes

  • Once your order arrives in the area, a representative from the shipping company will call you to arrange a 2- to 4-hour window for delivery.
  • Sometimes freight carriers offer their own additional services. Once we send you your tracking info, you can call the carrier directly to get more info.
  • Damage Inspection: Please make sure that you inspect the packages at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem

White Glove Freight - Many large or fragile items will be delivered by a white glove freight carrier to ensure the safest and most convenient delivery. White glove works similarly to truck freight, but a delivery team of at least two people brings your items into your home for you. Please note:

  • Once your order arrives in your area, a representative from the white glove carrier will call you to arrange a 4 hour window for delivery.
  • Damage Inspection: Please make sure that you inspect the packages at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

White Glove Delivery

Front Door Delivery

  • Delivery toInside the threshold of your residence. Your product will be delivered to your front entrance, The product will not be carried up stairs inside the home. If you live in an apartment above the first floor of a building, we recommend upgrading to Room of Choice or Room of Choice with Packaging Removal.
  • Assembly ServiceNone
  • Packaging: The product will be left in the original packaging.

Inside Delivery

  • Delivery toInside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.
  • Assembly: None
  • Packaging: The product will be left in the original packaging.

Inside Delivery with Packaging Removal

  • Delivery toInside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.
  • Assembly Service: None
  • Packaging: The shipper will remove and dispose of all packaging.

Inside Delivery with Assembly Service

  • Delivery toInside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.
  • Assembly Service: The shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other).
  • Packaging: The shipper will remove and dispose of all packaging.

*In all cases the shipper will not hook up any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.